Operations Manager

About Jamestown HealthCARE and the Jamestown Salish Seasons 

Jamestown S’Klallam Tribe is expanding its healthcare offerings in the form of a brand new, state-of-the-art Evaluation and Treatment (E&T) Center, named Jamestown Salish Seasons, constructed on the Jamestown Healing Campus.

This is a unique and exciting opportunity:

This facility is the first and only Tribally owned and operated E&T in Washington State.

It is classified as a freestanding, 16-bed Residential Treatment Facility (RTF) designed to provide 24/7/365 behavioral health inpatient treatment, including crisis stabilization, diagnosis, medication management, and more.

The Center's operational focus is on voluntary treatment as opposed to involuntary, ensuring our treatment offerings are designed from the ground up to provide world-class, recovery-oriented care.

We are committed to evidence-based, culturally responsive, and trauma-informed treatment that honors our mission, values, and standards for quality and safety.

The Opportunity

Jamestown Salish Seasons is seeking a dedicated, high-level leader to join our team as an Operations Manager. This is a key leadership role responsible for overseeing the operational, administrative, and facility-support functions of our 16-bed voluntary residential treatment center.

You will ensure that day-to-day operations run efficiently, safely, and in alignment with Jamestown HealthCARE’s mission, values, and regulatory requirements. As a cornerstone of our leadership team, you will serve as the designated backup to the Executive Director, maintaining continuity in our 24/7/365 treatment environment.

Essential Functions

Operational & Administrative Leadership

Oversee all daily operational and administrative functions, including maintenance, environmental services, and security.

Manage staff scheduling, time-off requests, and coverage planning.

Maintain 24/7/365 operational readiness.

Assume delegated leadership authority in the absence of the Executive Director.

Staff Leadership & Supervision

Supervise, mentor, and develop the kitchen manager, housekeeping staff, coordinators, and billing/UM specialists.

Lead hiring, onboarding, training, and performance management for administrative personnel.

Promote a culture of accountability, teamwork, and continuous improvement.

Policy, Compliance & Quality Improvement

Collaborate on the development and revision of operational policies.

Ensure compliance with local, state, and federal regulations (RCW, WAC, HIPAA, and 42 CFR Part 2).

Lead risk management, audit readiness, and emergency preparedness activities.

Monitor quality improvement metrics and participate in corrective action planning.

Resource & Budget Management

Provide input on operational budgets regarding supplies, equipment, and staffing.

Monitor resource utilization to ensure cost-effective operations.

Cultural Competence & Collaboration

Collaborate with Tribal representatives to integrate Tribal culture and values into operational practices.

Foster a cross-cultural environment that respects the social context of the patients served.

Participate in the leadership on-call rotation to support 24/7 operations.

Requirements

Education & Experience

Education: Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (Year-for-year equivalent experience may substitute for education).

Experience: Minimum of five (5) years of progressive supervisory or management experience in a healthcare, clinic, inpatient, or residential treatment setting.

Knowledge & Skills

Deep understanding of staff scheduling, workforce planning, and administrative management.

Knowledge of HIPAA, 42 CFR Part 2, and healthcare audit preparedness.

Strong leadership, conflict resolution, and decision-making abilities.

Proficiency in Microsoft Office Suite and operational software.

Abilities & Other Requirements

Ability to work independently in a fast-paced, dynamic environment.

Commitment to ethical professional conduct and inclusive practices.

Must possess a valid driver’s license and the ability to travel locally/regionally.